NCFE CACHE Level 2 Certificate in Information, Advice or Guidance
Overview
Working in information, advice or guidance — whether in a careers service, housing support, community setting or helpline — this Level 2 Certificate gives you the core skills and knowledge to do the job professionally and ethically. You will cover how to interact with clients, maintain confidentiality, signpost effectively and operate within professional boundaries.
A solid, practical qualification for frontline IAG workers at any career stage who want to formalise their expertise with a nationally recognised award.
Modules
• Principles and Practices of Information, Advice or Guidance
• Understand How to Develop Working Relationships with Clients
• Signposting and Referral in IAG
• Confidentiality and Data Management in IAG
• Communication Skills for IAG Practice
• Equality and Diversity in IAG Practice
On Course Enrolment
• Full online access to course materials
• Instant access after registration
• Flexible self-paced learning
• Assignment briefs with clear marking criteria
• Tutor feedback on submitted assignments
• NCFE CACHE-accredited certificate on successful completion
Entry Requirements
• Age 16 or over
• Level 1 Functional Skills in English and Maths
• Suitable for anyone working or volunteering in advisory roles
• No prior IAG qualification required
• A smart device (PC/Mac/Tablet) with an internet connection
Course Assessment
Internally assessed and externally moderated portfolio of evidence. No exams. Evidence includes written assignments, reflective accounts, case studies and professional discussions. A Pass is required across all units. Awarded by NCFE CACHE.
Course Duration
The course can be completed in 3-4 months. Learners set their own pace with no fixed schedule. Course registration remains valid for 12 months.
